Terms & Conditions of Jane Taylor Jewelry Purchases
Custom Orders
If you order a custom-made ring, necklace, bracelet or earrings, you can expect a lovingly, meticulously designed and handcrafted piece of jewelry. You'll be able to select the materials that you love most, from gold karat and color, to gemstone variety, size and shape!
Custom orders include ring, bracelet or necklace sizing changes and all custom orders are nonrefundable and nonreturnable.
All customized pieces may take less than, but up to, 12 weeks to produce depending on the details.
In Stock Items
In stock items that don’t require any customization will typically ship within 5 business days of purchasing. If you have any questions about the ship date of a specific piece prior to purchasing, please email us at info@janetaylor.com or call 413-256-8404. We will always do our best to accommodate rush timing!
Returns
We want you to be completely happy with your order and will gladly accept return requests of unworn, undamaged or defective product within 7 days of delivery of merchandise. Upon receipt and inspection of the returned item(s), applicable refund of credit- excluding shipping, handling and insurance cost- will be issued, if the items are in the original salable condition and original packaging. If 7 days have gone by since your purchase and you have failed to contact us about a return or exchange, unfortunately we cannot offer you a refund or exchange.
To make your return: please contact us at info@janetaylor.com to receive return authorization and we will give you the address to ship your item at that time.
Customers are responsible for return shipping, handling and insurance costs, which will not be reimbursed. You must use a trackable shipping service and purchasing shipping insurance because we are unable to guarantee the receipt of your returned item without proof of shipment using a tracking number.
International Shipping
All orders shipped via International Shipping will be charged a flat base rate of $75. The recipient is responsible for all import duties and taxes that may be levied by local governments.
Repairs
For any sizings or repairs needed for our jewelry, we strongly suggest that you contact us prior to working with your local jeweler. While we trust and respect their skill level, should anything go wrong with a repair preformed by another jeweler on Jane Taylor jewelry, we are not liable for covering the cost associated with repairing the problem.
Refund Policy
We accept refunds and exchanges on non-customized items purchased. Items modified or designed to a customers’ specifications (including sizing) are final sale. All special orders are final sale. Deposits are non-refundable, but may be converted to credit within 7 days.
Receipt of Refund
Once your return has been received and inspected, your refund will automatically be processed if your item is in its original condition, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@janetaylor.com!
Sale items
Only regular priced items may be refunded, all discounted items are final sale.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you are in need of an exchange, please email us at info@janetaylor.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver.
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